Returns & Refunds

Returns

Our policy lasts 14 days after receipt. If 14 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached.

If there are any signs of makeup transfer, perfume smells or any other stains, your return will be rejected.

Polite Notice:

Only regular priced items may be refunded. Unfortunately sale items, sarees, unstitched suits, trousers and shawls cannot be returned, exchanged or refunded under any circumstance.

Please do not scrunch up clothing and stuff into packets/ envelopes as this damages the clothes. If we receive returned items in this condition, we will not process it and will send it back to you without a refund.

We do not accept returns on any jewellery due to hygiene reasons.

Returns and exchanges will not be accepted if red security tags/ ribbons have been removed or tampered with in any way.

To complete your return:

Please return all unwanted items in its original packaging, original condition, labels intact with copy of invoice stating reason for return. Please also highlight which item(s) you are returning.

Post to:

We recommend recorded delivery and sender must retain proof of postage.

Please allow up to 10-14 working days to process the return. The refund will be processed via same method of order payment.

*Please note we are not responsible for any return postage fees*

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be returned, exchanged or refunded. Any sale item(s) returned to us will be sent back to the customer without a refund.

Exchanges (if applicable)

Unfortunately we do not offer exchanges. Should you want to exchange an item, we suggest returning the unwanted item(s) and placing a new order for the correct size or desired item(s).

We only replace items if they are defective or damaged. All orders are hand packed and checked before sending out so it is highly unlikely that you will receive a damaged item. If there is any damage or defect to an item, it is spotted at the packing stage and not sent to the customer. However, if in the event you do happen to receive a damaged or defective item and you need to exchange it for the same item (providing stock is available) please send us an email at info@reshamcollection.com

If stock is unavailable for an exchange, we will issue a refund for the item only once it is returned to us.

Postage

To return your product, you should mail your product to: Resham Collection, 141-143 Old Street, Ashton Under Lyne, Manchester, OL6 7SA, United Kingdom 

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

You are also responsible for any customs charges, if applicable, for any returned items. If you receive a refund, the cost of any customs charges will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable postage service or purchasing postage insurance. We don’t guarantee that we will receive your returned item.

For any queries regarding your return/exchange please email us at info@reshamcollection.com or Direct Message us on Instagram @reshamcollection