Returns & Refunds


Returns

Our policy lasts 14 days after receipt. If 14 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached.

If there are any signs of makeup transfer or any other stains, your return will be rejected.

Only regular priced items may be refunded. Unfortunately sale items cannot be returned, exchanged or refunded under any circumstance.

Polite Notice:
Please do not scrunch up clothing and stuff into packets/ envelopes as this damages the clothes. If we receive returned items in this condition, we will not process it and will send it back to you without a refund.

We do not accept returns on any jewellery due to hygiene reasons
Returns and exchanges will not be accepted if red security tags have been removed or tampered with
To complete your return:
Please return all unwanted items in its original packaging, original condition, labels intact with copy of invoice stating reason for return. Please also highlight which item(s) you are returning if returning more than one.

Post to:

Resham Collection
141 Old Street
Ashton Under Lyne
Manchester
OL6 7SA

We recommend recorded delivery and sender must retain proof of postage.

Please allow 10-14 working days to process the return. The refund will be processed via same method of order payment.

*Please note we are not responsible for any return postage fees*
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be returned, exchanged or refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item (providing stock is available) send us an email at info@reshamcollection.com.

If stock is unavailable for an exchange, we will issue a refund for the item only once it is returned to us

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Postage

To return your product, you should mail your product to: Resham Collection, 141 Old Street, Ashton Under Lyne, Manchester, OL6 7SA, United Kingdom 

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable postage service or purchasing postage insurance. We don’t guarantee that we will receive your returned item.

For any queries regarding your return/exchange please email us at info@reshamcollection.com or Direct Message us on Instagram @reshamcollection